This is a sample page.

Overview

Effective Date: November 5, 2024

At Tequila Corner, we are committed to providing high-quality products and excellent customer service. We understand that occasionally, a return or refund may be necessary. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

1. Eligibility for Returns

You may request a return or refund under the following conditions:

  • The product is defective, damaged, or incorrect upon delivery.
  • The product must be unused, unopened, and in its original packaging.

2. Return Timeframe

  • You must initiate the return within 7 days of receiving the product.
  • After initiating the return, you must return the product to us within 14 days.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at [email protected] with the following details:
    • Your order number
    • A description of the issue
    • Photos of the product if it is damaged or defective
  2. Await Confirmation: Our customer support team will review your request and provide instructions for returning the product.
  3. Return the Product: Ship the product to our address once your return is approved:
    • Tequila Corner
      998 Granville St
      Vancouver, BC, Canada

4. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping costs.
  • If the return is due to any other reason, the customer is responsible for the return shipping costs.

5. Refund Process

Once we receive and inspect the returned product, we will process your refund:

  • Inspection: We will notify you upon receiving the returned product and update you on the status of your refund after inspection.
  • Refund Approval: If approved, we will process the refund to your original method of payment within 1 business days.
  • Refund Denial: If the product does not meet our return criteria, we will notify you, and no refund will be issued. You may request the product to be shipped back to you at your expense.

6. Non-Returnable Items

Certain items are not eligible for return or refund, including but not limited to:

  • Perishable goods (if applicable)
  • Items purchased on sale or clearance
  • Gift cards

7. Customer Support

If you have any questions or need further assistance, please contact our customer support team:

  • Email: [email protected]
  • Phone: [Add your phone number, if applicable]
  • Address: Tequila Corner, 998 Granville St, Vancouver, BC, Canada

8. Changes to the Policy

We reserve the right to update this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.urns.